Chatbase Alternatives: AI Chat Agents
Chatbase alternatives verdict: Stay on Chatbase when the official yearly cards already cover credits and seats. Fetched 11 November 2026, Hobby is $32 per month billed yearly ($40 billed monthly) with 700 message credits and 2 members, Basic is $120 per month billed yearly ($150 monthly) with 4,000 credits and 3 members, and Business is $400 per month billed yearly ($500 monthly) with 15,000 credits and 5 members. Each paid card starts a 7-day trial. Chatbase Terms of Service (§5.1 and §4.5) say Chatbase does not offer a free plan, and that the seven-day trial requires a valid payment method and is limited to one trial per customer, user and email. CustomGPT.ai lists Standard at $99 per month and Premium at $499 per month, each with a 7-day trial and a 10% yearly save ($120 and $600 advertised). Tidio’s annual view (“2 months free”) lists Starter at $24.17 per month with 100 billable conversations, Growth from $49.17 per month from 250 billable conversations, and Plus from $300 per month, each with a 7-day trial. Botpress lists a Free plan at $0 with 100 conversations and 3 seats, Plus at $150 per month billed annually, and Team at $750 per month billed annually. Voiceflow’s public pricing page describes usage-based billing but does not print plan dollar amounts on the extract we could use, so we do not invent them.
Stay on Chatbase if: 700 to 15,000 monthly message credits at $32, $120 or $400 billed yearly, a 7-day trial, and the official add-ons ($40 per 1,000 credits, $99 per month to remove branding, $25 per extra agent, $25 per 10 MB) already fit.
Look at an alternative if: you want CustomGPT’s $99 Standard, Tidio’s $24.17 annual Starter view, or Botpress’s $0 Free plan with 100 conversations.
- Chatbase: Hobby / Basic / Business at $32 / $120 / $400 billed yearly, or $40 / $150 / $500 monthly; no free plan in Terms; 7-day trial needs a payment method.
- CustomGPT.ai: Standard $99/mo, Premium $499/mo, 7-day trial, yearly save 10%.
- Botpress: Free $0 (100 conversations, 3 seats); Plus $150/mo billed annually (250 conversations); Team $750/mo billed annually (1,500 conversations).
By the Unfair Advantage editorial team · Updated November 11, 2026. Method: reading of the official Chatbase pricing page, Chatbase Terms of Service at /legal/terms, Chatbase llm-info and llms.txt, and the official CustomGPT.ai, Tidio, Botpress and Voiceflow pricing pages, all fetched November 11, 2026 (Europe/Paris). We did not open paid accounts or deploy agents. Competitor prices are quoted as text only, with source URLs in the plain-text source list. Plan-by-plan Chatbase maths also sit on our live Chatbase review.
When should you stay on Chatbase, and when should you switch?
Stay when Chatbase’s official credit and seat cards already match the agent workload. Price a second tool when you want a $0 conversation plan (Botpress Free), a $99 monthly Standard agent platform (CustomGPT), or Tidio’s conversation-based annual cards. A helpdesk-suite comparison is a different brief and is not this shortlist.
Stay on Chatbase when…
- 700 message credits and 2 members fit Hobby at $32 per month billed yearly ($40 monthly).
- 4,000 credits and 3 members fit Basic at $120 billed yearly ($150 monthly).
- 15,000 credits and 5 members fit Business at $400 billed yearly ($500 monthly).
- You accept a 7-day trial that, per Terms §4.5, needs a payment method and converts unless cancelled.
Price an alternative when…
- You want CustomGPT Standard at $99 per month with 10 agents and 1,000 queries, and a 7-day trial.
- You want Tidio Starter at $24.17 per month on the annual “2 months free” view, with 100 billable conversations.
- You want Botpress Free at $0 with 100 conversations and 3 seats, or Plus at $150 per month billed annually.
- You want Voiceflow’s usage-based billing and can accept that public dollar plans were not printed on the page we fetched.
What does Chatbase cost on the official cards?
Official Chatbase pricing, fetched 11 November 2026, with the yearly toggle described as 20% off:
| Plan | Yearly (per month) | Monthly | Credits / seats |
|---|---|---|---|
| Hobby | $32/mo billed yearly (save $96 yearly) | $40 | 700 credits, 2 members |
| Basic | $120/mo billed yearly (save $360 yearly) | $150 | 4,000 credits, 3 members |
| Business | $400/mo billed yearly (save $1,200 yearly) | $500 | 15,000 credits, 5 members |
| Enterprise | Custom | Custom | Custom usage, unlimited members |
Add-ons on the same page: auto-recharge credits at $40 per 1,000 message credits, remove “Powered By Chatbase” at $99 per month, extra agents at $25 per AI agent per month, and extra storage at $25 per 10 MB per month. Each paid card starts a 7-day trial. There is no Free card on the live pricing page. Chatbase Terms §5.1 state that Chatbase does not offer a free plan. llm-info and llms.txt still mention Free $0, which conflicts with the cards and the Terms; we do not budget a free plan from those leftover lines. Fuller Chatbase plan notes sit on our live Chatbase review.
How does CustomGPT compare as a Chatbase alternative?
CustomGPT.ai’s official pricing page, fetched 11 November 2026, says every plan starts with a 7-day free trial, from Standard at $99 a month to Premium at $499 a month, plus custom Enterprise. A yearly toggle is labeled “save 10%,” with “Save $120 annually” on Standard and “Save $600 annually” on Premium. UA arithmetic, labeled: $99 × 12 − $120 = $1,068 per year ($89 per month) on Standard; $499 × 12 − $600 = $5,388 per year ($449 per month) on Premium. Standard includes 10 agents, 1,000 queries per month, 5,000 documents per agent, 60M words of storage and 3 team members, plus RAG API access. Premium includes 25 agents, 5,000 queries, 20,000 documents per agent, 300M words, 5 team members, auto-sync and branding removal. Those query and agent units are not the same as Chatbase message credits; we do not force a one-for-one conversion.
How does Tidio compare as a Chatbase alternative?
Tidio’s official pricing page, fetched 11 November 2026, has a Monthly / Annually toggle, and the annual path is labeled “2 months free.” On that annual view, Starter is $24.17 per month with 100 billable conversations and a 7-day free trial (50 Lyro AI Agent conversations one-off, and 100 Flows visitors reached). Growth starts at $49.17 per month from 250 billable conversations, also with a 7-day trial. Plus starts at $300 per month plus monthly usage, with custom billable conversations. We quote the annual-view figures as printed and do not invent a monthly-toggle number that was not in the extract we used. Tidio’s public terms URL we tested returned 404, so a Tidio refund rule is not disclosed here.
How do Botpress and Voiceflow compare?
Botpress’s official pricing page, fetched 11 November 2026, lists a Free plan at $0 with 100 conversations, no top-ups or overages, 3 seats and 3 AI agents, plus community support. Plus is $150 per month billed annually, with 250 conversations per month included and additional packs of 100 for $65 ($0.65 per conversation), plus $25 of AI usage included. Team is $750 per month billed annually, with 1,500 conversations per month included and packs of 100 for $50 ($0.50 per conversation), plus $150 of AI usage included. The page states that every conversation includes $0.10 of AI usage, covered by Botpress up to the included amount. The Botpress terms URL we tested returned 404.
Voiceflow’s official pricing page describes a free trial with no credit card required, usage-based billing with optional auto top-ups, and multi-client workspace management for agencies. The visible extract we used did not print plan dollar amounts, so Voiceflow prices are not disclosed on this page. We list Voiceflow only as a usage-based alternative, not as a priced card.
What does an entry AI chat plan cost on each tool?
Official figures fetched 11 November 2026. Units differ (message credits, queries, billable conversations), so this is a starting-price snapshot, not a like-for-like credit conversion.
| Tool | Entry paid (or free) card | What that card includes |
|---|---|---|
| Chatbase Hobby | $32/mo billed yearly, or $40 monthly | 700 message credits, 2 members, 7-day trial |
| CustomGPT Standard | $99/mo (yearly save 10%, “Save $120 annually”) | 10 agents, 1,000 queries, 3 members, 7-day trial |
| Tidio Starter | $24.17/mo on the annual “2 months free” view | 100 billable conversations, 7-day trial |
| Botpress Free / Plus | $0, or $150/mo billed annually | 100 conversations on Free; 250 on Plus |
| Voiceflow | Not disclosed on the public extract we used | Usage-based billing; free trial, no card required |
How do trials and refunds compare?
Chatbase Terms §4.5 describe a seven-day free trial of a paid plan that requires a valid payment method, is limited to one trial per customer, user and email, and converts to a paid plan unless cancelled. Terms §4.1 say fees are non-refundable except as explicitly stated. Terms §5.1 say Chatbase does not offer a free plan. CustomGPT and Tidio each list a 7-day trial on their pricing pages; Voiceflow lists a free trial with no credit card required; Botpress Free is $0 and does not need a trial to start. Tidio and Botpress public terms URLs we tested returned 404. CustomGPT publishes terms at /terms-and-conditions/. We do not invent refund windows where the public document is missing.
What pitfalls should buyers watch for?
- Chatbase llm-info and llms.txt still mention Free $0, but the live cards and Terms §5.1 do not. Do not budget a free plan from those leftover lines.
- The Chatbase trial needs a payment method and is one per customer, user and email (Terms §4.5). It is not an anonymous sandbox.
- Chatbase credits, CustomGPT queries and Tidio billable conversations are different units. Do not convert them into one another.
- Tidio’s $24.17 and $49.17 figures are the annual (“2 months free”) view. We did not invent the monthly-toggle prices.
- Botpress Plus and Team are billed annually on the cards we read ($150/mo and $750/mo). Extra conversation packs have their own per-conversation rates.
- Voiceflow’s public page did not give us plan dollar amounts. A usage-based bill can exceed a Chatbase Hobby card; we cannot quote a floor we did not see.
Which AI chat tool should you pick?
Pick Chatbase when 700, 4,000 or 15,000 monthly credits at $32, $120 or $400 billed yearly (or $40, $150, $500 monthly) match the workload and you accept a 7-day trial that requires a payment method. Pick CustomGPT when $99 Standard or $499 Premium, with 10 or 25 agents and a 7-day trial, is the better unit. Pick Tidio when the annual Starter view at $24.17 per month for 100 billable conversations is the entry point. Pick Botpress when a $0 Free plan with 100 conversations, or Plus at $150 per month billed annually, is the constraint. Leave Voiceflow in the shortlist only if you can obtain a usage quote the public page did not print.
FAQ
What are the main Chatbase alternatives?
On official pages fetched 11 November 2026, CustomGPT.ai lists Standard at $99 per month and Premium at $499 per month with a 7-day trial, Tidio’s annual view lists Starter at $24.17 per month, and Botpress lists a Free plan at $0 plus Plus at $150 per month billed annually. Voiceflow is usage-based, without printed plan dollars on the extract we used.
Does Chatbase have a free plan?
Not on the live pricing cards, and Chatbase Terms §5.1 say Chatbase does not offer a free plan. The llm-info page and llms.txt still mention Free $0, which conflicts with the cards and the Terms. We do not budget for a free plan without a live Free card at checkout.
How does the Chatbase trial work?
Chatbase Terms §4.5 describe a seven-day free trial of a paid plan. A valid payment method is required, each customer, user and email address may receive only one trial, and the trial converts to a paid plan unless you cancel. The official cards also start a 7-day trial.
Is CustomGPT cheaper than Chatbase Business?
CustomGPT Standard is $99 per month, which is below Chatbase Business at $400 billed yearly or $500 monthly, but the units differ (queries and agents versus message credits). CustomGPT Premium is $499 per month, which sits close to Chatbase Business. Compare the unit you actually consume.
Does Botpress have a free plan?
Yes. The official Botpress pricing page lists Free at $0 with 100 conversations, no top-ups or overages, 3 seats and 3 AI agents. Plus is $150 per month billed annually with 250 conversations included, and Team is $750 per month billed annually with 1,500 conversations included.
Sources
Sources are listed as plain URLs, without links, so this page sends no clicks to vendors other than through the disclosed affiliate button. Dates are Europe/Paris verification dates unless a source stamps its own date.
- https://www.chatbase.co/pricing — official Chatbase pricing cards and add-ons, fetched 11 Nov 2026, Europe/Paris.
- https://www.chatbase.co/legal/terms — Chatbase Terms of Service (§4.1 fees, §4.5 trial, §5.1 no free plan), fetched 11 Nov 2026.
- https://www.chatbase.co/llm-info and https://www.chatbase.co/llms.txt — still mention Free $0, conflicting with the cards and Terms; fetched 11 Nov 2026.
- https://customgpt.ai/pricing/ — official CustomGPT.ai pricing, fetched 11 Nov 2026.
- https://customgpt.ai/terms-and-conditions/ — official CustomGPT terms, fetched 11 Nov 2026.
- https://www.tidio.com/pricing/ — official Tidio pricing (annual “2 months free” view quoted), fetched 11 Nov 2026. Tidio terms URL tested the same day: HTTP 404.
- https://botpress.com/pricing — official Botpress pricing, fetched 11 Nov 2026. Botpress terms URL tested the same day: HTTP 404.
- https://www.voiceflow.com/pricing — official Voiceflow pricing; no plan dollar amounts in the extract we used; fetched 11 Nov 2026.